Holistic Health Academy attaches great importance to the protection of your personal data. This policy describes the data we collect, the purposes of the processing and your rights.
Data controller
Holistic Health Academy — Controller: Doctor Laila Qottaya. Website: holistichealth.academy/.
Email: contact@holistichealth.academy. Phone / WhatsApp: +31 6 25 37 56 73.
Address: Maarif-Casablanca, Casablanca-Settat, Morocco.
Data collected
While you browse the site and submit requests, we may collect:
- Full name, Email, Phone / WhatsApp, City
- Booking details (number of people, requirements, call-back preference)
- Technical data (IP address, browser, device used)
- Cookies set by the site itself (visitor identifier and session identifier)
Online payments
If an online payment system (e.g. Stripe or PayPal) is introduced in the future, transactions will be fully secured and encrypted. No complete banking data will be stored on our servers.
Data security
We apply strict technical and organisational security measures to protect your data against unauthorised access, loss or alteration.
Purposes of the processing
- Handling your booking or call-back request.
- Commercial contact in connection with the Voyage Holistique.
- Quality monitoring and improvement of the experience offered.
This data is not sold. Some of it may be passed to measurement tools: Meta may receive your email and phone number in hashed form if you submit the form, and Google and Microsoft may receive browsing data.
Legal basis
The processing of your application is necessary to handle your request.
Retention period
Your data is kept for as long as necessary to handle your request, then for a maximum of 12 months for commercial relationship purposes.
Audience measurement tools
To understand how the site is used and to improve it, we use the following tools:
- Google Ads and Google Analytics 4 (Google tag: advertising conversion measurement and audience statistics)
- Meta Pixel and Meta Conversions API (advertising performance measurement)
- Microsoft Clarity (browsing behaviour analysis)
These tools are activated as soon as you arrive on the site. If a refusal of marketing measurement has already been recorded for your browser, it is honoured: these tools are then not activated and no event is sent to Meta. The site does not currently offer a banner or setting to change this choice; for any request, contact us (see “Your rights”).
Regardless of this choice, the site records its own visit statistics (page views, clicks, scrolling, progress through the form, where the visit came from, device type) using a visitor identifier (a one-year cookie) and a session identifier (a 30-minute cookie) set by the site itself; these identifiers are also used to remember a refusal of marketing measurement, if any. The tools above may set their own cookies. The site’s host, Cloudflare, also provides audience statistics (Cloudflare Web Analytics) that do not depend on this choice.
Meta may receive: a hashed browsing identifier, Meta advertising identifiers (cookies and click identifier), the IP address and the browser; and, if you submit the form, your email and phone number in hashed form, together with the chosen room and its price. No free-text message or name is sent to Meta.
Your rights
In accordance with the GDPR and Moroccan law 09-08, you have the following rights: access, rectification, erasure, objection and portability of your data.
To exercise these rights, contact us at the email address given above, or directly via WhatsApp.
Updates
This policy may change. Any modification will be published on this page together with its update date.